The Office Furniture Warehouse

Privacy Policy

Last updated: August 21, 2026

The Office Furniture Warehouse ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, place orders, or interact with our services.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information: Name, email address, phone number, and physical/delivery address
  • Account information: Company name, VAT number, and billing details
  • Order information: Products purchased, order history, payment references, and delivery preferences
  • Quote information: Product selections, quantities, and project requirements
  • Communication records: Emails, enquiry forms, and customer service interactions

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and browsing activity through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, quotes, and deliveries
  • Communicate with you about your orders, quotes, and account
  • Send transactional emails including order confirmations, dispatch notifications, and invoices
  • Provide customer support and respond to your enquiries
  • Improve our website, products, and services
  • Send marketing communications where you have opted in (you may unsubscribe at any time)
  • Comply with legal and regulatory obligations
  • Detect and prevent fraud

3. Payment Information

We do not store your credit card or banking details on our servers. All online payments are processed securely through PayFast, a PCI-DSS compliant payment gateway. We only retain a payment reference number for order tracking purposes.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Delivery partners: To fulfil and deliver your orders
  • Payment processors: To process your payments securely
  • Email service providers: To send transactional and marketing emails
  • Cloud hosting providers: To store and manage data securely

All third-party service providers are contractually bound to protect your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure cloud hosting, and access controls.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 5 years for tax and accounting purposes.

7. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage or disable cookies through your browser settings, though this may affect certain website functionality such as the shopping basket and checkout process.

8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to the processing of your personal information for direct marketing
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: info@theofw.co.za
  • Phone: +27 11 704 6550
  • Address: Unit 12, Boundary Retail Centre, Cnr Malibongwe & Boundary, Kya Sand, Johannesburg